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stephanies31185794
Participant
March 24, 2018
Answered

HELP!! Conversion Failure Error! I have tried every suggestion.

  • March 24, 2018
  • 1 reply
  • 898 views

I've tried every suggestion regarding the

-Rebooting

-Clearing Cache'

-Uninstall/reinstall

-Reboot after installing new version

-Downloaded Cleaner app

- Rebooted after that and running cleaner app

-Reinstalled file from distribution

To no avail, I have to figure this out by Sunday!

Thanks, for your help, I hope you can help me.

This topic has been closed for replies.
Correct answer AnandSri

Hello Stephanies,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure while exporting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file to Excel using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For conversion failure, please refer to File conversion error | ExportPDF

Have you tried exporting another file? Is it specific to one PDF file? If it is specific to one file, Is it possible to share the file with us?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
March 26, 2018

Hello Stephanies,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure while exporting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file to Excel using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For conversion failure, please refer to File conversion error | ExportPDF

Have you tried exporting another file? Is it specific to one PDF file? If it is specific to one file, Is it possible to share the file with us?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

R
robertaz92348822
Participant
April 15, 2018

Hello Tariq.

Thank you very much for your answer: I’ve already solved.

Best regards.

Roberta

ROBERTA ZANABONI

Avvocato

[Moderator: Personal information removed  as this a public forum and may attract spammers ]

Il giorno 13 apr 2018, alle ore 17:14, Tariq Dar <forums_noreply@adobe.com> ha scritto:

HELP!! Conversion Failure Error! I have tried every suggestion.

Tariq Dar <https://forums.adobe.com/people/Tariq+Dar?et=watches.email.outcome> marked AnandSri <https://forums.adobe.com/people/AnandSri?et=watches.email.outcome>'s reply on HELP!! Conversion Failure Error! I have tried every suggestion. <https://forums.adobe.com/thread/2469433?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/10271012?et=watches.email.outcome#10271012>

Marked as helpful:

Hello Stephanies,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure while exporting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF <https://helpx.adobe.com/document-cloud/help/using-exportpdf.html> service on your current Adobe ID, try exporting the PDF file to Excel using the URL https://cloud.acrobat.com/exportpdf <https://cloud.acrobat.com/exportpdf> with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For conversion failure, please refer to File conversion error | ExportPDF <https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html>

Have you tried exporting another file? Is it specific to one PDF file? If it is specific to one file, Is it possible to share the file with us?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send  Private Message <https://forums.adobe.com/thread/1184148>

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). <https://forums.adobe.com/docs/DOC-8841>

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Following HELP!! Conversion Failure Error! I have tried every suggestion. <https://forums.adobe.com/thread/2469433?et=watches.email.outcome> in these streams: Inbox

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