Help! I paid for subscription, went to convert to word and its not responding!

Forum|Forum|11 years ago
March 20, 2015
2 replies
614 views

I verified the subscription,

closed and reloaded pdf, and still its asking for a signup

ExportPDF

This topic has been closed for replies.

Correct answer Sara_Forsberg

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

L

Legusta26243197893j

Participant

Yes, I've paid and signed up twice foer two different subsciptions, what you're asking is for a 3rd?

S

Sara_ForsbergCorrect answer

Inspiring

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

cushwins15Author

Participant

Thank you so much, I was used to using the sidebar, and now I know to go to the website..I appreciate you so much!!

Ms. Tiffany A. Hodge

[private information removed by moderator]

S

Sara_Forsberg

Inspiring

Hi Tiffany,

So glad that it's working. That particular issue rears its head in the Reader app, so the web interface is always a good option.

Best,

Sara

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