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tomz66408709
tomz66408709
Participant
February 5, 2015
Frage

Help I purchased a subscription I forgot my password I do NOT get any reply back to try to change it?

  • February 5, 2015
  • 1 Antwort
  • 499 Ansichten

The ability to try and get support is the most absymal I ever seen

    Dieses Thema wurde für Antworten geschlossen.

    1 Antwort

    S
    Sara_Forsberg
    Inspiring
    February 5, 2015

    Hi Tom,

    So sorry that you haven't been able to reset your password, and that it's been difficult to get through to support. This document should help: https://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#forgot_pw

    Please let us know if you have additional questions.

    Best,

    Sara

    thomasz39753227
    thomasz39753227
    Participant
    February 5, 2015

    thanks   i was able to change    the issue now is it says it may take 24 hours to process my order   that sounds wacky   If I made the purchase  why cant i use right away? thoughts

    S
    Sara_Forsberg
    Inspiring
    February 5, 2015

    Hi Thomas,

    Glad that the password issue is solved. It can take that long for an order to process fully; I'm happy to send your feedback along.

    I apologize for the inconvenience.


    Best,

    Sara

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