Help I purchased a subscription I forgot my password I do NOT get any reply back to try to change it?

Report · Feb 05, 2015

The ability to try and get support is the most absymal I ever seen

Report · Feb 05, 2015

Hi Tom,

So sorry that you haven't been able to reset your password, and that it's been difficult to get through to support. This document should help: https://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#forgot_pw

Please let us know if you have additional questions.

Best,

Sara

Report · Feb 05, 2015

thanks i was able to change the issue now is it says it may take 24 hours to process my order that sounds wacky If I made the purchase why cant i use right away? thoughts

Report · Feb 05, 2015

Hi Thomas,

Glad that the password issue is solved. It can take that long for an order to process fully; I'm happy to send your feedback along.

I apologize for the inconvenience.

Best,

Sara