How do download PDF file to my computer

[marioo7818309]

I converted a P'DF to a word document.  Now I need to download to my computer to work with it .  There is no save file to or download to instructions.

[Sara_Forsberg · Accepted solution]

Hi marioo7818309,

To download a file from your Acrobat.com online account, do the following:

1. Log in to your account at https://cloud.acrobat.com/files.
2. Select the file that you want to download.
3. Click the Download link at the top of the file list.

Your file will be downloaded to the Downloads folder on your computer.

Best,

Sara

[default39qzz64mxe0y]

I am having the same issue, the download icon is no longer there when I get convert a document.  All I can do it share a link?  Help!  I need to send as a document to a client ASAP!

[MeenakshiNegi]

Hi,

Thank you for reaching out and sorry for the delay in response.

Could you please let us know how you are converting the document? And how you are trying to download the PDF?

It would be helpful if you can share a screenshot for better understanding. 

Let us know if you need any help.

Thanks,

Meenakshi

[default39qzz64mxe0y]

Hi,  thank you for your help!

I actually had success finally, found a download icon ( it must have moved to a new placement on the page), but it's all good now.

Thanks for reaching out.

CDM

[defaultb14nnbhgb30k]

I have no download icon. I'm working on a MAC platform. Does anyone else have this issue? I cannot download my document.

[Sheila24046969jk0j]

Yes, same here! How can I dowload docs froma Mac?

[MeenakshiNegi]

Hi Sheila,

Sorry for the delay in response.

Would you mind telling us from which location you are trying to download the documents?

If you are trying to download the document from a third-party website and do not find any download button, I would suggest contacting the support team for the respective website.

If you are trying to download the PDF from your Acrobat Online account, please refer to the steps suggested below:

1. Sign in to your Adobe Acrobat Online account (https://acrobat.adobe.com/).

2. Go to the Documents tab.

3. Click on the file from the list to open it.

4. click on the 3 dots provided at the top right corner along with other options.

5. Select Download the file from the drop-down.

Hope the information helps.

Thanks,

Meenakshi

[John26765195i1vd]

You have made a simple process very complicated.  The download button is not apparent.

[MeenakshiNegi]

Hi John26765195i1vd,

Thank you for reaching out.

We appreciate your suggestion/ feedback. You may share your suggestion/ feedback directly with the team via the following page: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac. 

Thanks,

Meenakshi

[leticiam8307069]

I did this twice. I'm showing a screenshot of what I get:

[S S.]

Hi @leticiam8307069,

you can try another alternative, which would be to log in to: https://assets.adobe.com/cloud-documents/ and then click the three dots to the right of the file name and download the file.

-Souvik

[frederick29656334ud33]

why do they make it so hard.  PRINT or SAV E should be simple and easiest button to find smh  ADOBE DROPPPED THE BALL I'm cancelling them

[manuel9847632]

That is unecesarily bysantyne and adds labor where you should be helping to save it. There should be a handy button on Acrobat. I know you want to keep everyone in your ecosystem but that is increasingly what is making me re-think using Adobe suite at all. You’re practically hanging by Photoshop and Lighrtoom alone.

[Erin37886534dk2m]

Agreed - this is one of the largest product flaws I've witnessed. I will not be able to continue to use Adobe because of the purposeful supression of users' ability to download their own content. This a glaringly obvious and thus purposeful design. this is not a tool - its a maze you have to navitate to gain access to YOUR OWN WORK PRODUCT. 

[DurstonB]

This solution has now been taken away.  It only allows you to digitally share the document now - not to down load it.

Why?  I want to store it on MY computer please.  How do I do this?

[Joanne33842607di8l]

Hello,

I am having the same issue. I have gone into the link yu suggested above and signed in, however, non of my documents are there. This is very confusing and frustrating.....

Thank you

[Joanne33842607di8l]

Ok, so l finally worked out you have to share it to the cloud first....

[S S.]

Hi @Joanne33842607di8l,

Thanks for letting us know that you were able to work out the issue.

The solution only works if your files are already stored in the cloud storage. 

If they are saved in the internal storage, it wouldn't be possible to simply pull out a file from one device's storage into another until uploaded to the cloud.

-Souvik

[frederick29656334ud33]

adobe needs to make Printing or Downloading a file off the cloud library EASY and simple smh.  too difficult to find the button

[iD3Z1GN]

Hey Souvik S S.

So Adobe is forcing the user to save the file/s to Adobe cloud first and only then you are able to download.
This adds further steps to the user's work flow and forces the saving of private information to the Adobe Cloud where Adobe is able to process data for product development and possibly big-data farming. 
Please note that this is quite possibly an illegal practice by Adobe leading to further legal challenegs against the company and employees.

[MeenakshiNegi]

Hi iD3Z1GN,

If you are using the application, the files are not saved in the application itself. They are saved on the device or other cloud storage. That is why there is no download option in the Adobe Acrobat application. You can download files from their native location.

Uploading the files to Adobe Cloud is only suggested when you need the file on multiple platforms to easily access it. Also, the files do not automatically upload to the cloud. You can upload them manually using the options provided if necessary.

It would be helpful if you could share some screen recordings of how you open the file. This will help us understand it better, and we can share the suggestions with the team.

Let us know if you have any questions.

Thanks,

Meenakshi

[Hans28228229djmr]

so where is that "download link".  Can you point to it ?  

Is there an easier way to download a file that is sent through email rather than opening the cloud version on the web ?  

[S S.]

Hi @Hans28228229djmr,

Hope you are doing well. 

To download a file that is saved on the Cloud Library, you can go to https://acrobat.adobe.com/link/documents/

click on the three dots on the extreme right of the file name you want to download-> click on download on the drop down that comes up.

Hope this helps.

-Souvik.

[morgane35377122nz0y]

Hello, I am having the same issue. The document I want to dowload is a pdf in my creative cloud files. 

THE THREE DOTS DO NOT PROPOSE DOWNLOAD button. it only proposed to share the link or delete permanently.