how do i access my service

Forum|Forum|8 years ago
June 2, 2017
1 reply
1454 views

I have Adobe Reader DC and just purchased an annual subscription to EXPORTER PDF. How do I access my new subscription?

ExportPDF

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AkanchhaS8194121

Legend

Hi Dabgftdg,

As shared above, that you have signed up for Export PDF subscription. Which is an online service that you can use via https://cloud.acrobat.com/exportpdf and also through the desktop application Adobe Reader DC.

As mentioned that you have downloaded Adobe Reader DC so you can access "Export PDF" feature through it.

You just need to "Sign In" using the same email (Adobe ID) under which you have purchased the subscription for "Export PDF"

You can refer to the help document-Using Adobe Export PDF

Hope this will help.

Regards,

Akanchha

imkeb98103241

Participant

My old computer has crashed, and I bought a new one. I have downloaded Acrobat Reader DC on the new one. I had bought the EXPORTER PDF before, it is still valid, and I have signed in correctly. It does not work - just recommends to buy the update. The paid update, however, is shown correctly in my account. What can I do?

Imke

imkeb98103241

Participant

Hi Imkeb98103241,

Sorry for the delay in response.

Try to use the service online through https://cloud.acrobat.com/exportpdf you need to "Sign In" using the same email address under which you have service registered.

Let us know if it is causing any trouble using the service on web as well.

Also, Can you share the screenshot off the message that you see on screen?

Regards,

Akanchha

Sorry for bothering you with this and thank you for your answer. I have two accounts for different purposes, and I was logged in with the wrong one. When I logged in after being led to the Adobe page, I used the paid account, of course, and wondered all the time why it didn't work.

My fault - I was too stressed after that crash. Everything is fine now.

Thank you very much, Akanchha.

Regards,

Imke

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