• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

how do i access my service

New Here ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

I paid for the Adobe Export PDF and was billed on Nov 1st for the full year. I open up a pdf in Adobe and on the right hand side it has the convert area. I click to convert it and it brings me to the pricing page asking me to choose my service and pay again? What am I doing wrong?

Views

107

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 13, 2017 Nov 13, 2017

Hi Rtb,

As per the description given above, it seems like you have been trying to do the conversion using the "Export PDF" feature of Adobe Reader DC application but you haven't been "Signed In" the application yet.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you

...

Likes

Translate

Translate
Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

Copy link to clipboard

Copied

LATEST

Hi Rtb,

As per the description given above, it seems like you have been trying to do the conversion using the "Export PDF" feature of Adobe Reader DC application but you haven't been "Signed In" the application yet.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

Hope this helps.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources