How do I block pdfs from being uploaded to the Document Cloud?

Report · Sep 11, 2015

Certain information about individuals (religion, income, debts, etc) are considered sensitive by Swedish regulators, and are hence NOT allowed to be uploaded to servers outside the EU by others than the actual individual. The organization I work for has a document archive containing among other things files (pdf) with letters informing our customers about their financial situation. Keeping these documents on our own servers in our server room is legal, but accidently storing them in Adobes Document Cloud is not acceptable.

So how do I block a pdf from being automatically uploaded ("Mobile link") to the Document Cloud by someone reading it in their Acrobat Reader?

Is there a switch that we can set when we generate these files (we generate about 5000 files per night using a batch processing routine at the printing company) to prevent them from being possible to upload?

Report · Sep 12, 2015

Hi njursten,

Please turn off the Mobile link, it will prevent auto-syncing of PDF file in document cloud.

Regards,

Aadesh

Report · Sep 14, 2015

Hi Aadesh,

Thank you for taking the time to answer, but... I must have been unclear in my question.

The question is not "How can I prevent myself from accidently putting a confidential file in Adobe's Document cloud?".

The question is, "How do I prevent my confidential files from being uploaded to Adobe's Document Cloud by other users?"

Because my users are a varying group of people, some with corporate PCs, others with unclear BYOD solutions outside my control, and some of the users might even have the Mobile link turned on because they like or need it. So turning of Mobile link on the client side is not a viable solution, it has to start with the making the file impossible to save/upload to the cloud from the Adobe.

So is there a setting we can use when saving the files upon generation that will prevent them from being auto-synched by the Mobile Link?

Best Regards

Mikael

Report · Sep 14, 2015

Hi Njursten,

You can disable the Document cloud services in Acrobat Reader DC using Customization Wizard, refer to this link Online features — Acrobat Customization Wizard DC for Windows‌

Regards,

Aadesh

Report · Sep 15, 2015

Thanks!

This is closer, but I'm not sure that it will work because (as I understood the link at least) the suggested solution relies on our IT department's ability to push out registry updates to ALL clients, and they do not have that possibility for all of our users. Many users are external advisors who have their own IT-equipment (accessing our documents through VPN) and we cannot do anything about their registry settings.

Please correct me if I understood the process in the link the wrong way, because I must admit that I did not fully understand where the registry settings should be implemented.. I simply assume that they were meant to be on client (Reader) side of the process.

Regards

Mikael