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M
MaryOttt
Participant
July 4, 2018
Answered

How do I cancel the plan current plan?

  • July 4, 2018
  • 2 replies
  • 803 views

I am currently paying monthly for an annual Adobe ExportPDF plan and I would like to cancel.  I went in and selected Cancel but the message I got said that I cancelled Auto Renew and not the current plan.  I only needed this for a project which is now completed.  Can you help?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Mary,

I apologize for the delay in response to your query.

The steps shared above is about how to reach out to the customer care billing team. As subscription is already running for this year so it might not give you an option to cancel it completely.

Only customer care team will be able to discontinue the ongoing subscription. So please follow the steps shared above and contact them.

Thanks,

Akanchha

2 replies

D
dieters58181380
Participant
July 5, 2018

Regelmäßige Zahlungen möchte ich nicht tätigen, weder monatlich, noch jährlich. Ich <kzeptiere nur einmalige Zahlungen für ein Programm.

D. Sch.

AkanchhaS8194121
AkanchhaS8194121
Legend
July 12, 2018

dieters58181380 that is not possible with the subscription based service. What you are looking for is and option for standalone products. Where you purchase the product for lifetime by making one payment.

AkanchhaS8194121
AkanchhaS8194121
Legend
July 4, 2018

Hi Maryottt,

As mentioned that you are not willing to continue the plan, so we request you to refer to the steps mentioned below and try contacting to our billing support team via chat. As its an open forum and billing issues can not be taken care here.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

You may please see-  Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know if it still doesn't work.

Regards,

Akanchha

M
MaryOtttAuthor
Participant
July 5, 2018

Hello Akanchha,

I’m sorry but this doesn’t answer my question.

I followed this process to cancel my subscription (it’s for an annual plan and I am paying monthly).

It has canceled the auto-renewal but it is still indicating I will be charged until the end of the 12 months.

I need to find out how to cancel the contract right now. I have finished my project which I needed this for, and I have no more need for the subscription.

Please advise,

Mary Ottman

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
July 12, 2018

Hi Mary,

I apologize for the delay in response to your query.

The steps shared above is about how to reach out to the customer care billing team. As subscription is already running for this year so it might not give you an option to cancel it completely.

Only customer care team will be able to discontinue the ongoing subscription. So please follow the steps shared above and contact them.

Thanks,

Akanchha

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