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E
escaperecruitment
Participant
February 22, 2018
Answered

how do you stop documents you export to pdf from being stored in your cloud?

  • February 22, 2018
  • 3 replies
  • 2480 views

currently when I convert a document from pdf it automatically stores a copy in my adobe cloud account. How can I stop this?

This topic has been closed for replies.
Correct answer AnandSri

Adobe ExportPDF is an online Adobe Document Cloud service, and the conversion takes place online. If you are using the URL https://cloud.acrobat.com/exportpdf to export any PDF file, the conversion will happen online.

And, if you are using the free desktop version of Adobe Reader for conversion, it also does the conversion online. There is no such option to stop uploading the files and export/convert the PDF files.

You can manage the files on https://cloud.acrobat.com/ and can delete/move uploaded files, refer to https://helpx.adobe.com/document-cloud/help/files.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

3 replies

T
TomF Bard
Participant
October 9, 2023

I went to preferences and deselected as instructed.  Adobe still grabs my attachments.  Do we have to take legal action on this?

- Disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
February 22, 2018

Adobe ExportPDF is an online Adobe Document Cloud service, and the conversion takes place online. If you are using the URL https://cloud.acrobat.com/exportpdf to export any PDF file, the conversion will happen online.

And, if you are using the free desktop version of Adobe Reader for conversion, it also does the conversion online. There is no such option to stop uploading the files and export/convert the PDF files.

You can manage the files on https://cloud.acrobat.com/ and can delete/move uploaded files, refer to https://helpx.adobe.com/document-cloud/help/files.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

A
alisters58636833
Participant
September 27, 2018

I have a set of file undergoing conversion. clealry they are to large so I want to delete them so the system can work. I have no way to delete the conversions currently in porgress. so I am stuck in an endless loop ie last 2 hours!

A
alisters58636833
Participant
September 27, 2018

I looged ouit and back in but now I get sotratge exceeded for a 10mb pdf. what is my cloud storage given that I pay for this service!

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 22, 2018

Hello Anneb,

As per the description above, you want to manage the document saved on Adobe Cloud account, Is that correct?

Please refer to the following KB doc to manage your files stored in Adobe Document Cloud account Manage and work with your files stored in Adobe Document Cloud  Link: https://helpx.adobe.com/document-cloud/help/files.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

E
escaperecruitmentAuthor
Participant
February 22, 2018

thank you but I actually want to stop documents going into the cloud automatically when I convert the files. do you know how to do this? I'm not sure if there is a settings page for exportpdf?

T
Tania Theron
Participant
July 18, 2023

Me too. Adobe support please assist!

 

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