How to combine files in landscape orientation instead of portrait?

Report · Jul 13, 2014

I'm having trouble with combining pdf's, when they're combined in the PDF Pack website, they show up as portrait orientation and half the document is cut off. I successfully combined 95 pdf's and they were in landscape orientation when it was finished combining. Using the same process as I did for the first 95 files, I downloaded 5 new files, saved them to my computer, and placed them in the same folder in "My Documents", I went to combine them and the final product showed the files in portrait orientation when they should be in landscape, and they were cut off so the full file was not visible.

Report · Jul 13, 2014

Hi Jeff Mills & Co.

That's odd! Has this issue only cropped up with that second batch of five that you tried to combine, or has it occurred with other groups of files? CombinePDF should honor the page orientations.

Are all the PDFs you're trying to combine in landscape orientation? (CombinePDF should honor page orientation even when you combine files with different page orientations, however.) What happens if you combine fewer of those five files? I'm wondering if there may be one or more files in the lot that is damaged, and causing the issue you're seeing.

I look forward to hearing back from you.

Best,
Sara

Report · Jul 13, 2014

When I first started combining PDFs on my computer, it was messing up the orientation. Then I tried on another computer and it worked, but that computer is the same one that's messing up now. Most files worked out perfectly, but some still mess up even though they're all the exact same. All PDFs are in landscape orientation. I've tried combining just two files and it still messes up, but when I combine two or more files that I've already successfully combined before (just to test it out), it works. I've pretty much tried everything I can think of and nothing is working. Help!

Report · Jul 13, 2014

Hi again,

Weird that there doesn't seem to be any rhyme or reason to when it will work, and when it won't. Please clear the browser cache and try again, or try using the service from a different web browser. Any luck?

Best,

Sara

Report · Jul 14, 2014

I've cleared the cache, exited out of all windows, opened them back up, deleted the files I've been trying to combine, downloaded them back onto my computer, and tried to combine them again twice, with no luck. I've done this on two different computers and I'm still having issues with the orientation.

Report · Jul 14, 2014

Would you be willing to share some of those files on Acrobat.com so that I can take a closer look at them? You can find instructions for sharing files on the forums here: How to share a document

Best,

Sara

Report · Jul 15, 2014

Shared Files - Acrobat.com

Here's the link to the files. Hope you can figure something out! Thank you so much for your help.

Report · Jul 15, 2014

Thanks, Jeff.

I tried combining both via Adobe PDF Pack and within Acrobat, and the page orientation is correct in both combined files. However, when I preview the file on Acrobat.com, I do see that the pages are portrait, and the right side is cut off (everything looks A-OK when I download the file from Acrobat.com). Are the pages oriented correctly for you when you download the combined file and open it in Reader or Acrobat? It's starting to look like a preview issue more than a file issue. I'm going to do some checking and see if this has anything to do with the size of the pages...

But please let me know what you find on your end when you download and view the files in Reader.

Best,
Sara

Report · Jul 17, 2014

This makes no sense. I opened the link I sent to you and saw that the files are cut off, but I downloaded them and they're in landscape orientation and not cut off. The pages are oriented correctly at all times until I combine them in PDF Pack and they show up in portrait orientation.

Report · Jul 17, 2014

I agree, it doesn't make sense. I believe it's an issue with the preview on Acrobat.com, and not a problem with the files themselves. I'm forwarding this issue along to the engineering team for further investigation.

Best,

Sara

Report · Sep 20, 2024

I'm having the same issue - portrait and landscape pdf files when combined are always in portrait and cutting off those that are in landscape. Never had the issue in the past.

Report · Sep 30, 2024

Hi michael_4171,

Thank you for reaching out.

Please let us know if the behavior changed recently. Could you please share some files that you are trying to combine? Also, share the resulting file. We will replicate the behavior on our end.

It would be helpful if you could share the screen recording of the complete steps and show the resulting file. Share the Acrobat and OS version on the machine.

Thanks,

Meenakshi