How to get the refund for subscription cancellation?

Forum|Forum|8 years ago
January 21, 2018
2 replies
1007 views

Has anyone else had problems with Adobe taking money from their account after cancelling a subscription?

This topic has been closed for replies.

Correct answer AkanchhaS8194121

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

B

Brucejp

Participant

yes and it is hard to get to a person about it.

Meenakshi Negi

Legend

Hi Brucejp,

Please try to contact support via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Hope the information helps.

Thanks,

Meenakshi

AkanchhaS8194121Correct answer

Legend

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

michellem76096919Author

Participant

Thank you. I have already contacted them and they were less them helpful but I will try once more.

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