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Michael Linder
Michael Linder
Inspiring
July 7, 2020
Question

How to permanently delete Acrobat Track and Send from Outlook?

  • July 7, 2020
  • 1 reply
  • 8572 views

Adobe never asked for permission to load Document Cloud PDF Services into Outlook, of course. It's a privacy issue. I don't care for Adobe helping itself to my email and attachments, thank you. 

 

I've been removing Document Cloud from Outlook's COM Add-ins for years. Fine — until the next Outlook update when it reinstalls. Lately, Document Cloud reinstalls each time I open Outlook.

 

Will no one rid me of this turbulent pest?

 

 

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    July 7, 2020

    Hi MLinder,

     

    Sadly, there is no option to uninstall the Add-in. However, you may use these steps to disable this add-in: https://community.adobe.com/t5/acrobat/delete-the-adobe-acrobat-track-and-send-add-in-from-outlook/td-p/9883756?page=1 from the MS outlook. 

    Let us know if that helps you out. 

    Regards,

    Tariq 

    Michael Linder
    Michael LinderAuthor
    Inspiring
    July 7, 2020

    I wish this could help. The fix lasts only until the next time Outlook is launched, something an Adobe employee would  likely know. The same is true after uninstalling Adobe PDF maker and Adobe Document Cloud from Outlook. This smacks of spying. I've granted Adobe no permission to invade my Outlook installation. This is what data-scraping malware and viruses do.

     

    Through the California Consumer Privacy Act, I've acquired a small list of healthcare data Adobe now gathers. This image is one of a 45-page list of individuals' health issues being gathered and sold by Adobe. Access to Outlook will only enrich Adobe's data. 

     

    The full PDF is online here.

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      July 9, 2020

      Your second "fix" is also invalid. The Windows registry key toggling Adobe Send and Track plug in for Outlook does not exist. There are no keys beyond what is shown in boldface...

       

      • HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\cCloud

       

       

      In fact, Windows 10 x64 registry search turns up nothing for FeatureLockdown\cCloud or cCloud. Will you please provide the correct registry listing, if one exists? Will you also confirm efficacy before offering further solutions? Goes to Adobe credibility.  


      The fix is not invalid, the guide i refered earlier is meant for IT people, for the application customization. 

      I assumed you knew about windows registry customization, my bad. 

      • HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\cCloud

      When you navigate through this hierarchy and reach to the point where it says "Adobe", go to >Acrobat> version of Acrobat, in your case, I assume you are using the latest version then it is, DC. When you expand this DC key, you may see "FeatureLockDown" and you may not see "cCloud", because this is by default allowed feature and can be customized per user requirement using this cCloud key and Dword. 

      To create cCloud key (Close Acrobat and Outlook):

      • Right click on FeatureLockDown > choose New> Key
      • A new Key will be created name it "cCloud", not these keys are case sensitive choose according to the guide mentioned above. 
      • left-click on this key cCloud and on the right-hand side, right-click in the white area and choose New > "DWORD (32- bit) Value".
      • Name it "bAdobeSendPluginToggle" again this is case sensitive. And set its value as per the guide.

      I would suggest restart your machine once(not necessary) and try again. 

      ~Tariq

       

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