Participant

Answered

How to un-share a PDF file which got shared accidentally?

Forum|Forum|8 years ago
November 27, 2017
3 replies
9150 views

How do I unshare a document? Please advise as the document has been accidentally shared to the wrong recipient and the contents of the document is confidential

This topic has been closed for replies.

Correct answer AnandSri

You can remove the file which you have uploaded to the Document Cloud Storage. To manage the file refer to Manage and work with your files stored in Adobe Document Cloud

And sadly, there isn't much that can be done to cease the recipient's access to the document.

Hope this helps and clarifies.

- Anand Sri.

Buckie67

Participant

Maybe in 2017 you could not, however in 2021 you can unshare your file once you log into your Adobe.com account.

R

Ronald26136313o71r

Participant

It's 2022 and I entered a ticket with Adobe. I had a user send a bulk request that they shared with someone. They wanted to remove the share but Adobe reported back it is not possible.

Meenakshi_Negi

Legend

Hi Ronald26136313o71r,

Thank you for reaching out.

Would you mind elaborating on the above statement?

Please let us know which option you were trying to remove.

It would be helpful if you could share the complete workflow you wish to achieve and what the issue is.

Thanks,

Meenakshi

AnandSriCorrect answer

Legend

You can remove the file which you have uploaded to the Document Cloud Storage. To manage the file refer to Manage and work with your files stored in Adobe Document Cloud

And sadly, there isn't much that can be done to cease the recipient's access to the document.

Hope this helps and clarifies.

- Anand Sri.

AnandSri

Legend

Hello lionelt75225665,

As per the description above, you want to unshare a file which you shared accidentally with the wrong recipient, Is that correct?

Sadly, once the file is sent, you cannot retrieve it back, as there is no such option available. To manage the files stored in the Document Cloud, you can refer to Manage and work with your files stored in Adobe Document Cloud

Hope this helps, and let us know if you need more assistance.

Regards,

Anand Sri.

lionelt75225665Author

Participant

If unsharing was not an option, is there a workaround to prevent or cease the recipient's access to the document? e.g. deleting the file? Please advise.

Thanks.

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