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J
JZamboni
Participant
March 28, 2021
Question

I am getting errors and there is no support online on weekends?

  • March 28, 2021
  • 2 replies
  • 821 views

I am not able to request documents to sign and the support isn't available on chat during the weekend? I tested on different browsers, the error is different, but it doesn't work

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 29, 2021

Hey JZamboni!

 

Thank you for reaching out and sorry for the delay in response.

 

As you are receiving the error message when trying to send the document, please ensure that you are not exceeding the file size or page limit for the document. To check the transaction limits, refer to this help document: https://helpx.adobe.com/sign/using/transaction-limits.html. 

Clear cache and cookies for the browser. Try sending documents using the alternate browser or the new incognito window in the Chrome browser.

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

J
JZamboniAuthor
Participant
March 29, 2021

It started to work after a couple of hours. I used the same document as before and it failed since the first try.

J
JZamboniAuthor
Participant
March 28, 2021

Just to add the unavailability of the support chat.

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