• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I am getting errors and there is no support online on weekends?

New Here ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

I am not able to request documents to sign and the support isn't available on chat during the weekend? I tested on different browsers, the error is different, but it doesn't work

TOPICS
Fill and sign

Views

421

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

Just to add the unavailability of the support chat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Hey JZamboni!

 

Thank you for reaching out and sorry for the delay in response.

 

As you are receiving the error message when trying to send the document, please ensure that you are not exceeding the file size or page limit for the document. To check the transaction limits, refer to this help document: https://helpx.adobe.com/sign/using/transaction-limits.html

Clear cache and cookies for the browser. Try sending documents using the alternate browser or the new incognito window in the Chrome browser.

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

LATEST

It started to work after a couple of hours. I used the same document as before and it failed since the first try.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources