• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

i am trying to cancel my subscription and i cant find any help including your live chat

New Here ,
Feb 28, 2018 Feb 28, 2018

Copy link to clipboard

Copied

I have had my subscription for almost two years and i want to cancel. No cancel plan option on my account, no response from live chat and barely any support options - how can i do a simple task like cancel my subscription

Views

96

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 01, 2018 Mar 01, 2018

Copy link to clipboard

Copied

Hi  Puhin,

Sorry to hear the inconvenience caused.

As your account information says that you have the monthly plan of Adobe PDF Pack registered under it. So you can stop the renewal following the steps suggested in - Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Or our billing team on chat should be able to do the same for you. What happened when you contacted to Contact Customer Care ?

Would you please give one more try here.

Regards,
Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2018 Mar 01, 2018

Copy link to clipboard

Copied

LATEST

Hi Akancha

I would most certainly give you another try but to put this in perspective this may help explain the underlying problem.

All the suggestions and links in your response had been tried already, if we are on this forum it is only because those suggestions have been attempted and failed. In trying to cancel my subscription I also tried to remove or update my payment information, as i was unable to close the edit payment box. This morning I rechecked again and my credit card has pending charges as well as if by "miracle" the cancel plan option is now present??? I tried Live Chat, no one home or not meeting response times...really?

Cancellation of a subscription should be easy and simple, when a customer seeks a secondary resolution as the primary options have failed, this should also be easy and simple.

I am a Customer Service Manager, we offer email, live chat and phone services to our clients so I expected a 24-48 hour response time from this forum. Thank you for responding. Please pass on my feedback to your management, and let them know a response to meet KPIs is not resolved until your customer is happy with the resolution.

If you could help me further i have a question regarding PCI compliance and the security of my credit card payment details. I have successfully cancelled my subscription and want assurance my payment details have been deleted from my Adobe profile.

I would be happier if i had not been charged during my attempts to cancel my subscription, one month was deducted and the "test" charge to validate my card taken twice. Customers are human a make errors, unfortunately I have to concede in this era we are not permitted to make human errors without a cost.

Thank you for you time

Puhi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources