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C
ck46359394
Participant
August 16, 2017
Answered

I am trying to combine PDF files however, am getting a "failure". One file is a certified file. How to I combine these?

  • August 16, 2017
  • 3 replies
  • 49557 views

I am trying to combine PDF files however, am getting a "failure".  One file is a certified file.  How to I combine these?

    Correct answer AnandSri

    Hi CK,

    As per the description above, you are not able to combine/merge one Certified PDF file with another PDF file, Is that correct?

    Sadly, a Certified PDF file cannot be merged/combined with another PDF file.

    A Certified Document provides PDF document and forms recipients with added assurances of its authenticity and integrity. The entire point of Certification is that a certified document can't be edited. If you want to merge it with another document (unless you use a portfolio) you will first have to remove the certification.

    For more information about combining/merging PDF files, you can visit: https://acrobat.adobe.com/in/en/acrobat/how-to/merge-combine-pdf-files-online.html

    Feel free to update this discussion in case you need further assistance.

    Regards,

    Anand Sri.

    3 replies

    T
    Talia33329964yee2
    Participant
    August 30, 2024

    I am unable to merge files with the error they they are certified. Howevery they ARE NOT CERTIFIED.  So how can I fix this? 

    A
    ayiko_2099
    Participant
    August 30, 2024

    I have am having the same problem and my documents are not certified either.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 3, 2024

    Hi ayiko_2099,

     

    Thank you for reaching out. 

     

    As mentioned above, the files are not certified, and you still get the error message when trying to combine them. Is that correct?

    If yes, could you share the file and a screenshot of the error message that appears when combining the files?

    We will check those files on our end to investigate this behavior. 

     

    Thanks,

    Meenakshi

    A
    Anonymous
    December 3, 2023

    Hi. Why have I chosen to pay a subscription to this piece of nothing software and waste two hours of my life uploading a bunch of pdf files to combine and in the end all files just bloody DISSAPEAR and I get a disgusting error!! Seriously? 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      December 7, 2023

      Hi C34022823a21f,

       

      Thank you for reaching out, and sorry about the trouble caused.

       

      Could you please let us know what happens when you try to combine PDFs? Would you mind sharing the screen recording or a better understanding of the issue. 

      Did you check if it happens with other PDFs as well if you try to combine them? If not, try to combine some other PDFs. Or try to combine less number of PDFs. 

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      August 16, 2017

      Hi CK,

      As per the description above, you are not able to combine/merge one Certified PDF file with another PDF file, Is that correct?

      Sadly, a Certified PDF file cannot be merged/combined with another PDF file.

      A Certified Document provides PDF document and forms recipients with added assurances of its authenticity and integrity. The entire point of Certification is that a certified document can't be edited. If you want to merge it with another document (unless you use a portfolio) you will first have to remove the certification.

      For more information about combining/merging PDF files, you can visit: https://acrobat.adobe.com/in/en/acrobat/how-to/merge-combine-pdf-files-online.html

      Feel free to update this discussion in case you need further assistance.

      Regards,

      Anand Sri.

      M
      Miroslav265248586del
      Participant
      October 10, 2022

      Hi, 

       

      I expected the same situation, but now I can't start the combination process again because I always receive this error message.

       

      How to cancel the job?

       

      regards,

      Miroslav 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      November 1, 2022

      Hi Miroslav265248586del,

       

      Sorry about the delay in response.

       

      We have checked your account and see that there is no subscription listed there,

      It seems that you are using the Adobe free account and trying to combine the files into a single PDF. You get one free trial of all the paid features on the Acrobat Online account. After the one free trial, you receive the error message.

       

      Hope the information helps.

      Let us know if you have any questions.

       

      Thanks,

      Meenakshi

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