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R
rtkohler
Participant
October 2, 2019
Question

I am trying to Convert a document to Word and a problem signing into account".

  • October 2, 2019
  • 1 reply
  • 259 views

I am trying to convert a document from PDF to Word and I keep getting "an error occurred while signing in".

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 4, 2019

    Hey there!

     

    I believe you are using Adobe Reader desktop application to complete the conversion task? This error "An error has occurred while signing in" generally appears when you are working with an older version of Adobe Reader (i.e. Reader 10 and Reader 11 versions) which doesn't support Export PDF capabilities. 

     

    You may update or install the latest Adobe Acrobat Reader DC and then try to access the "Export PDF" service.

    Install patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

    Or can Download Acrobat Reader DC here: https://get.adobe.com/reader/otherversions/ 

     

    Do share the result.

     

    Thanks,

    Akanchha 

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