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I am trying to Convert a document to Word and a problem signing into account".

New Here ,
Oct 02, 2019 Oct 02, 2019

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I am trying to convert a document from PDF to Word and I keep getting "an error occurred while signing in".

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Adobe Employee ,
Oct 04, 2019 Oct 04, 2019

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Hey there!

 

I believe you are using Adobe Reader desktop application to complete the conversion task? This error "An error has occurred while signing in" generally appears when you are working with an older version of Adobe Reader (i.e. Reader 10 and Reader 11 versions) which doesn't support Export PDF capabilities. 

 

You may update or install the latest Adobe Acrobat Reader DC and then try to access the "Export PDF" service.

Install patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Or can Download Acrobat Reader DC here: https://get.adobe.com/reader/otherversions/ 

 

Do share the result.

 

Thanks,

Akanchha 

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