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TeaPea123
Participant
July 8, 2017
Question

I can't convert a word document into a PDF...

  • July 8, 2017
  • 1 reply
  • 1336 views

...because it says I have no internet connection. I do have a connection and I have tried the ideas here:https://forums.adobe.com/thread/1235246 but nothing works.

Please can someone help?  When you go to customer support there isn't a way to contact them about it, it just brings you here.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 10, 2017

    Hi TeaPea123,

    We apologize for the delay in response to your query.

    As mentioned above, that the error message related to the internet connectivity. I assume that you have been trying the conversion through Adobe Reader desktop application?

    Could you please try to convert the document online through https://cloud.acrobat.com/exportpdf

    Let us know if you still experience the same problem.

    Regards,

    Akanchha

    T
    TeaPea123Author
    Participant
    July 10, 2017

    Hi,

    I can't get onto cloud.acrobat.com at all on my PC, it says it isn't available.  I've tried changing the firewall and PC protection etc. but it makes no difference.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    August 3, 2017

    Hello TeaPea, 

    Sorry for the delay in response.

    This issue is occurring intermittently and is not reproducible in-house. We are trying to figure out the root cause of the issue. Would you please help us with the below information?

    Have you tried using this service with different browsers like Google Chrome, Firefox, Internet Explorer or Edge?

    Also, if you have security software installed on your machine, have you tried disabling it temporarily and try to reproduce the issue. If the issue is getting fixed after disabling the security software, help us with the name and version of the security software installed.

    Also, I would like you to try this URL https://cloud.acrobat.com on your cell phone and check if the issue is reproducible?

    Will be waiting for your response. If you already have found a fix to this issue, please help us with your findings.

    -Tariq Dar

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