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A
Anonymous
November 15, 2013
Question

I cannot email attachment directly from Acrobat to Outlook 2013.

  • November 15, 2013
  • 2 replies
  • 10916 views

I get the message "there is no default mail client"  But outlook is correctly set as default.  can email from other apps, just not acrobat. I have differnt computers with different systems and each cannot email to outlook.

Using Acrobat 11 Standard to Outlook 2013 64bit under Win 8.1 Pro 64bit and Acrobat 9 to Outlook 2013 64bit under Win 7 Pro 64bit.  Also, Acrobat 11 to Outlook 2013 64 bit under Win 7 Pro 64 bit. The common element is Outlook 2013, but Microsoft Tech says it is a Adobe issue since other apps work.  Was using Acrobat 9 to Outlook 2003 32bit under Win XP 32bit.

Is there an issue with 32 bit Acrobat to 64bit Outlook 2013?

    This topic has been closed for replies.

    2 replies

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    November 18, 2013

    Acrobat 9.0 is not compatible with Ms Outlook 2013.

        link : http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html

    There should not be any problem with Acrobat XI with latest updates with Windows 8. You can check the different version of Acrobat compatibility with Outlook different versions.

    A
    Anonymous
    November 18, 2013

    Yes.  I discovered that. So I upgraded Acrobat to v11.0.5 on that computer.  I have 2 computers in my network, both run Win 7 Pro 64bit; Acrobat 11.0.5; Outlook 2013 64bit.  Each computer will not email, returned the message "there is no default mail client". (Each computer has a separate license for Acrobat, Outlook 2013) 

    Edited the registry in 1 computer, it worked. This computer was running Acrobat 11.0.0 at the time of the registry edit.  Acrobat upgraded automatically to v11.0.5 it corrupted the registry files, Outlook would not open until it rejected the Acrobat Add-in "Acrobat PDFMaker Office COM Addin".  This happened in both computers. I then edited the registry in the other computer and it worked.

    Each computer boots up to "there is no default mail client" pop up. Ran repair in both Acrobat and Outlook, didn't work. No issue other than the Addins corrupts Outlook 2013. Each computer has the same issue.  Home computer with Win 8 Pro 64bit, Acrobat 11.0.5, Outlook 2013 64bit, with Addins and registry edit, is working fine. 

    The issue seems to be 32bit Acrobat conflicts with 64bit Outlook 2013. What does the Addin do?

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    November 18, 2013

    You can try this as you might have already tried this : http://answers.acrobatusers.com/Acrobat-XI-Pro-won-send-email-64-bit-Outlook-2013-q103249.aspx

    I wasnt able find anything much yet , but i hope this may help you right now.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    November 16, 2013

    Hi DOencore,

    Please let me know the exact version of Acrobat standard 11 including the dot version installed on your machine. You should try install latest update of Acrobat standard and see if that may help.

    You can try to download update also manually from this location link  :

    http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

    A
    Anonymous
    November 16, 2013

    I am using the latest version, 11.0.5.  I managed to get 1 computer working using a registry edit I found on the web. Acrobat Standard 11.0.5 with Outlook 2013 in Win 8 Pro works with the edit. I had too many issues with Win 8.1 Pro that I went back to Win 8 Pro, so don't know if that is the reason it works.  I haven't tried on my other computers yet using Win 7 Pro.  But Acrobat Standard 11.0.5 with Outlook 2010 in Win 7 Pro works without the registry edit.

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