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joe henry
Participating Frequently
September 22, 2014
Question

I cannot open my scanned document

  • September 22, 2014
  • 2 replies
  • 31031 views

when it gets thry scanning the document is on my desktop as a .jpg, but will not open. it says the document is not supported. it was working last week, but no longer. why?

thanks Joe

This topic has been closed for replies.

2 replies

A
Anonymous
January 6, 2016

some doc are in photo and some are in onedrive

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
September 22, 2014

Hi joe henry,

What are you using to open the JPEG in? Are you trying to convert it to PDF using Acrobat or Adobe PDF Pack?

Please tell me a bit more about the problem you're running into, and we'll do our best to get to the bottom of it.

Best,

Sara

J
joe henryAuthor
Participating Frequently
September 22, 2014

thank you for your support

i scan a document using my printer. it scans it to my desktop as a Adobe Acrobat document.jpg When i check the properties, it states it will open with Adobe Reader XI. but when i try to open it, the error message states that the document is not supported or it is damaged

J
joe henryAuthor
Participating Frequently
September 23, 2014

If your scanned JPEG files try to automatically open in Adobe Reader, then your file association for .jpg and .jpeg files is incorrect.  You need to assign it to your default imaging program instead of Adobe Reader.


pam

what is a default imaging program instead of Adobe Reader.

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