Skip to main content
J
joe henry
Participating Frequently
September 22, 2014
Question

I cannot open my scanned document

  • September 22, 2014
  • 2 replies
  • 31031 views

when it gets thry scanning the document is on my desktop as a .jpg, but will not open. it says the document is not supported. it was working last week, but no longer. why?

thanks Joe

This topic has been closed for replies.

2 replies

A
Anonymous
January 6, 2016

some doc are in photo and some are in onedrive

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
September 22, 2014

Hi joe henry,

What are you using to open the JPEG in? Are you trying to convert it to PDF using Acrobat or Adobe PDF Pack?

Please tell me a bit more about the problem you're running into, and we'll do our best to get to the bottom of it.

Best,

Sara

J
joe henryAuthor
Participating Frequently
September 22, 2014

thank you for your support

i scan a document using my printer. it scans it to my desktop as a Adobe Acrobat document.jpg When i check the properties, it states it will open with Adobe Reader XI. but when i try to open it, the error message states that the document is not supported or it is damaged

J
joe henryAuthor
Participating Frequently
September 27, 2014

If these scanned images are photos, then the Windows Photo Gallery may be a useful tool for you.

If it's a different kind of images, the free Paint.net is quite easy to use.

If you need a very powerful tool, then probably the best around is Adobe Photoshop; but of course it's not free.


will any of these allow me to make changes to the document and then print it?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices