i have acrobat DC but it wont convert my 26mb pdf to a word doc. Any ideas please

Hi Charlottea,

We apologize for the delay in response to your query. If the issue still persist, would you please let us know, what exactly happened when you were trying to convert the document? Was it giving any specific error message?

For testing purpose you may try the conversion via web browser- https://cloud.acrobat.com/exportpdf or check with a different file.

If its a network related error message, then try to turn the internet security software off (if any) and test.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

Regards,

Akanchha