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I keep getting a request to update my payment information. I did check it and it's correct. Why do i keep getting this message? And why can't i talk to a human about it?

New Here ,
Dec 10, 2018 Dec 10, 2018

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I keep getting a request to update my payment information.  I did check it and it's correct.  Why do i keep getting this message?  And why can't i talk to a human about it?

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Adobe Employee , Dec 10, 2018 Dec 10, 2018

Hi rustyk,

As per the issue description mentioned above, you are getting message to update the payment information, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for export pdf (currently in grace period).

Try confirming your payment info using the steps given in the following help document:

Learn how to make a payment after your payment fails

You may also visit the following link for more info:

Change or update your credit card and billing information in your Adobe ID account

...

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi rustyk,

As per the issue description mentioned above, you are getting message to update the payment information, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for export pdf (currently in grace period).

Try confirming your payment info using the steps given in the following help document:

Learn how to make a payment after your payment fails

You may also visit the following link for more info:

Change or update your credit card and billing information in your Adobe ID account

if you are stil facing issue, contact support using this link: Contact Customer Care

Thanks,

Shivam

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