I need to cancel my membership

[NYULMC]

how do i do that?

[Sara_Forsberg · Accepted solution]

Hi NYULMC,

Please see Cancel your membership or subscription | Acrobat, Acrobat.com online services.

If you need additional assistance, please let us know.

Best,

Sara

[NYULMC]

Sara,

I tried that but it does not work. It takes me to my communication options and this is how I ended up to you.

Could you please help me with this.

Thanks

Maola

[Sara_Forsberg]

Hi Maola,

I've just checked your account. As you have an Acrobat Pro subscription, I'm not able to cancel that for you. (I would if I could!). Please Contact Customer Care. Choose Acrobat from the product menu, and then click Membership, Account Payment. Click the blue "Still Need Help?" button at the bottom of the page to find both phone and chat options. A quick call or chat with Customer Care should take care of things!

Best,

Sara

[bunnies85852574]

I have tried everything and nothing has worked.  What do I do now?

[pwillener]

Don't you get these contact options if you click on Sara's link:

Are you signed-in with your Adobe ID?

What happens when you click on the Chat or Phone options?

[NYULMC]

I select chat. And someone will contact me. Can you please help me to cancel this membership? I am trying for a full day. I signed in and I could not turn off the payments.

[Sara_Forsberg]

HI NYULMC,

Please watch for a private message from me. We will get you taken care of.

Best,

Sara