Skip to main content
S
steveg55259304
Participant
July 13, 2018
Answered

I purchased Adobe Export PDF. Still getting subscribe for subscription..

  • July 13, 2018
  • 3 replies
  • 1991 views

I purchased Adobe Export PDF.  I used to see the tools on the right side of the screen.  Now I only see tools related to another paid-version that I do not want.  How do I see the tools I already paid for?  Specifically the convert feature.

This topic has been closed for replies.
Correct answer Meenakshi Negi

I am unable to access any of the features that I have paid for.  Adobe is up to date on the current version.  When I try to convert a doc it continues to tell me that this feature is being downloaded.  It never downloads.


Hi michael35937005skk8,

 

Thank you for reaching out.

 

As you get the error, please try repairing the application installation. Ensure that you do not have an intermittent connection. In the application, go to Menu > Help > Repair Installation. Reboot the machine once and check if you still get the same message.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

3 replies

S
steveg55259304Author
Participant
July 21, 2018

Someone suggested uninstalling all traces of Adobe products and reinstalling the free Reader version.  This absolutely worked.  I had to cancel my subscription and no longer have the convert feature but this sure beats not being able to see or print all my pdf files.  Adobe's tech support solution did not work at all and wasted a lot of time.

AkanchhaS8194121
AkanchhaS8194121
Legend
July 18, 2018

Hi All,

Sorry to hear about the poor experience.

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

C
colinc17567085
Participant
July 16, 2018

Exactly, they just push you to buy the product.  I purchased the same product twice trying to get work done.  Let me tell you the refund process is non existent and neither is customer support.

AkanchhaS8194121
AkanchhaS8194121
Legend
July 24, 2018

Hi All,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browser you are working on?

This would help us to rectify the issue and get the route cause of the problem.

And, if you have managed to find the resolution for the problem, then you may please help us with your finding?

Thanks,

Akanchha

S
steveg55259304Author
Participant
July 24, 2018

I posted the fix, cancel subscription, uninstall all traces of Adobe and reinstall free version.

Sent from my iPhone

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices