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johnl6022793
johnl6022793
Participant
July 16, 2018
Answered

I subscribed to Adobe PDF Pack but can't figure out how to open it to use. Every time I try to select it, I'm taken to another page to purchase Adobe products.

  • July 16, 2018
  • 3 replies
  • 2285 views

I subscribed to Adobe PDF Pack but can't figure out how to open it to use.  Every time I try to select it, I'm taken to another page to purchase Adobe products.  How do I get access to what I subscribed to?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

I am trying to sign a PDF document and having a hard time, it keeps taking me to a page and saying I need to upgrade, but I paid the 60.00 annual fee in April for the PDF Pack, and the PDF pack states that you can sign in PDFs.


Hi All,

We apologize for the delay in response to your query.

Who all are experiencing this problem, please follow the steps mentioned below-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

3 replies

M
Mandy294506646csx
Participant
April 17, 2023

No valid solution is provided on Adobe page, no online enquiry service is provided. We hv no access to any sort of help. #disgruntled

M
Mandy294506646csx
Participant
April 17, 2023

I have purchased Adobe pdf pack and it won't expire until Nov 2023. But as I am trying to combine pdf files (less than 50), each time I am prompted to the page that gets me to upgrade or purchase the basic plan all over again. Why?! I have paid for it and I am entitled to use the purchased service, right? Otherwise this can be a scam, isn't it?

C
colinc17567085
Participant
July 16, 2018

Adobe is terrible in this aspect.  I have the same problem, good luck finding a way to solve your problem.

johnl6022793
johnl6022793Author
Participant
July 16, 2018

I have discovered that the PDF Pack does NOT allow you to edit PDFs.  I upgraded to Acrobat Pro DC and am now downloading and installing that package.  Hopefully, I will then be able to use the subscription as desired.  Sadly, Adobe does need to do a better job with its instructions and description of what each level will and will not do. 

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
July 17, 2018

I am trying to sign a PDF document and having a hard time, it keeps taking me to a page and saying I need to upgrade, but I paid the 60.00 annual fee in April for the PDF Pack, and the PDF pack states that you can sign in PDFs.


Hi All,

We apologize for the delay in response to your query.

Who all are experiencing this problem, please follow the steps mentioned below-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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