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C
Circulo Lujo
Participant
July 29, 2014
Question

I want to cancel my Adobe PDF Pack, annual subscripition

  • July 29, 2014
  • 2 replies
  • 4683 views

How do I find how to cancel my Adobe PDF Pack, annual subscription?

    This topic has been closed for replies.

    2 replies

    S
    Stephanie34049871ob8k
    Participant
    December 5, 2023

    I never subscribed to Adobe PDF Pack annual subscription and have been charged monthly since September 2023.  Please cancel this subscription and refund the charges since the September billing, thank you.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    December 7, 2023

    Hi Stephanie34049871ob8k,

     

    Thank you for reaching out.

     

    We have checked your account. The Acrobat PDF pack subscription shows as canceled. However, the Acrobat Pro subscription shows as active. The charges might be for the Acrobat Pro. I suggest contacting our billing team to see if the charges are for an Acrobat PDF pack. 

     

    Thanks,

    Meenakshi

    S
    Stephanie34049871ob8k
    Participant
    December 10, 2023

    Hi Meenakshi, thank you for looking into this.  I am being charged $20.99 since Sept for Acrobat PDF pack.  If PDF has been cancelled,  why am I being charged for Sept, Oct and Nov to date.  How do I get hold of billing if you are unable to assist me.  Thank you.

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    August 12, 2014

    The Adobe PDF Pack, Annual purchased in the month of June 2014 has been cancelled & refunded partially with an amount of 74.99$.

    It is documented in case # 213204328.

    Regards

    Rajshree

    K
    katherinec2000
    Participating Frequently
    July 31, 2015

    I'd  like to cancel my adobe pdf pack sub. How do i go about this?

    S
    Sara_Forsberg
    Inspiring
    July 31, 2015

    Hi Katharine,


    Well that certainly isn't the customer experience that we want for you. What are you trying to cancel? I'll see what I can do to help. If you are canceling an Acrobat subscription, you'll need to speak with Customer Care, but I can help facilitate that. If you're trying to cancel a subscription, I can help with that.


    Best,

    Sara


    Hi Katharine,

    I'll go ahead and cancel that for you. It is actually the auto-renewal fee for the subscription, which was purchased on July 28, 2015.

    Best,

    Sara

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