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Participant
November 17, 2017
Question

I wish to re-open case number 0223619565?

  • November 17, 2017
  • 2 replies
  • 410 views

I wish to re-open case number 0223619565

    This topic has been closed for replies.

    2 replies

    AnandSri
    Community Manager
    Community Manager
    November 20, 2017

    Hello Normanb,

    We apologize for the inconvenience caused, as per the description above, you want to reopen an Adobe Case 0223619565, Is that correct?

    I have checked the Chat transcript of the Case 0223619565 and found that you are facing issues with the Adobe ExportPDF service as you are landing on a purchase page for the subscription, but you are already subscribed to the subscription.

    Please try to use the service through the following link on a different browser like Chrome, or Firefox, or Safari URL https://cloud.acrobat.com/exportpdf

    You may also try the suggestions and troubleshooting steps from the following KB doc Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). Link: https://forums.adobe.com/docs/DOC-8841

    Note: If you want to reopen the same case, you may refer to View Adobe Support cases Link: https://helpx.adobe.com/in/x-productkb/policy-pricing/customer-support-portal.html

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    Participant
    November 17, 2017

    I'm not sure where to go. I simply wish to reopen a chatline from yesterday

    Participant
    November 17, 2017

    How do I open case number 0223619565?