ie 044-207-3650 without explanation

Question

Hi,

I have -23,99€ every months since June 2023, I thougth that was my Adobe Suite sub (which actually is 35,99), but not !!!

I don't even find any explanation, neither in my mails or in my adobe account !

Only this on my account : ie 044-207-3650

Whats is it ? How do i get back my money ? It's near 240€ !!

Thanks a lot

Abambo · Answer

Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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