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Old Dusty0725
Participant
January 4, 2015
Answered

It said I had a free year to convert files

  • January 4, 2015
  • 3 replies
  • 592 views

When I have the pdf files open and I want to convert it to Word it tells me I have a free year of converting files to either word or excel. How do I go about using this? My log in is right. So do I go to my account or what? I shouldn't have give a credit card number if I am paid up.

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi Old Dusty0725,

No worries! There are so many options when when it comes to Acrobat.com. Pat and Test Screen Name are correct: Adobe doesn't offer free trials of the Acrobat.com online services (but does offer a free 30-day trial of Acrobat).

The portion of Acrobat.com that is free, is the online storage (and it's always free!).

Please let us know if you have additional questions.

Best,

Sara

3 replies

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Old Dusty0725Author
Participant
January 4, 2015

Thank you all for your response. I was wrong in assuming it was for exporting files to word or excel. It's only for pdf and not exporting. My error. I'm an old lady learning the computer on my own. Thanks again.

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Sara_ForsbergCorrect answer
Inspiring
January 4, 2015

Hi Old Dusty0725,

No worries! There are so many options when when it comes to Acrobat.com. Pat and Test Screen Name are correct: Adobe doesn't offer free trials of the Acrobat.com online services (but does offer a free 30-day trial of Acrobat).

The portion of Acrobat.com that is free, is the online storage (and it's always free!).

Please let us know if you have additional questions.

Best,

Sara

T
Test Screen Name
Legend
January 4, 2015

To understand the issue, please let us know how you came by the year free - if you have an email you can copy/paste the text, but remove personal info. If you see it on a web page, you can post the URL. If you see it on screen and can't copy/paste you can do a screen shot - please ask if you don't know how.

pwillener
pwillener
Legend
January 4, 2015

I have never seen any one year or even on month free trial for Acrobat.com services like ExportPDF.

Do you get this when opening a PDF in Adobe Reader?  Can you provide a screenshot: https://forums.adobe.com/thread/1070933

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