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It says to contact support when I am trying to upgrade

New Here ,
Jun 11, 2017 Jun 11, 2017

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Adobe PDF Pack document pack has stopped working only one month after subscription. I have an Apple Mac

I have tried uninstalling program and now upgrading to a PRO pack but it just comes back with saying I need to contact support.

I can't do that as there is no contact for support only this community forum.

Please help

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2017 Jun 11, 2017

Hi Annep95425727,

Adobe PDF pack is an online service and because its already got renewed for this year it might not let you to upgrade the plan online.

In order to switch to the Adobe Acrobat DC you may contact to our billing team via chat or phone support.

The team will go ahead and help you further- contact-bumper

Let us know if you experience any trouble getting this done.

Regards,

Akanchha

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Adobe Employee ,
Jun 11, 2017 Jun 11, 2017

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Hi Annep95425727,

Adobe PDF pack is an online service and because its already got renewed for this year it might not let you to upgrade the plan online.

In order to switch to the Adobe Acrobat DC you may contact to our billing team via chat or phone support.

The team will go ahead and help you further- contact-bumper

Let us know if you experience any trouble getting this done.

Regards,

Akanchha

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New Here ,
Jan 02, 2018 Jan 02, 2018

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I have the same issue and when I try to use a link to contact support as I'm directed to, I just wind up in a carousel of self-help options. I can't find a single path to chat or speak with someone to help me. Isn't there a direct path??

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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Hi Jessm,

Sorry for the delay in response to your query.

I see that you have a Export PDF subscription registered under your current account. However, the subscription has been suspended and that can be fixed by the customer care billing team.

When you refer to the link above Contact Customer Care  you need to select "Billing Issue" and make sure that you are Signed In on the page using your Adobe ID and password.

Regards,

Akanchha

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