Keep getting error message " insufficient data for an image" on a pdf with a sketch and it strips out the data as well as the sketch

Forum|Forum|11 years ago
July 24, 2014
1 reply
503 views

I am running Adobe Reader XI and IE 11 I have tried uninstalling and reinstalling and nothing works . HELP!!!

This topic has been closed for replies.

S

Sara_Forsberg

Community Manager

Hi barton123,

The error you describe was an issue with Acrobat X, but I haven't heard of it happening with Reader XI. Have you installed the most recent Reader update? Please choose Help > Check for Updates and install any updates that are available.

If that doesn't do the trick, it's quite possible that the PDF may be damaged. Do you experience the same error with other PDFs.

I look forward to hearing back from you.

Best,

Sara

B

barton123Author

Participant

I have ran check for updates. And it does it on all pdf that are being saving from an ie based program to a pdf on my desktop

B

barton123Author

Participant

Hi again,

So the error only occurs with these specific PDFs (with sketches, downloaded from IE?). What application was used to create those PDFs? And would you be willing to send one my way so that I can take a closer look at it? If so, I'll message you directly with my email address.

Best,

Sara

It is a state Appraisers program called ORION. The sketch I believe is .jpg but opens fine in their program but they are trying to save it to their desktop as a .pdf and that is when they experience the problem when trying to view the second page. Some of the users are able to view it fine while others cant. I will attach one to this message.

Thank You

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