MacBook Pro scans images fine, but only saves as gray page with banding

Report · Jul 05, 2014

I purchased a new MacBook Pro recently. I used my HP Deskjet F4580 to scan with my old MacBook and it worked fine. Now when I scan the image it appears fine on my screen, but when I go to save, there is no trace of the image, just a full gray page with some banding. I tried another printer/scanner: HP Officejet 7310 and I got the same results. I have tried saving as a pdf, jpeg, png. I read other ways to operate the scanner with a Mac, still no success. I would appreciate any help. Thank you.

Report · Jul 07, 2014

Hi Julie,

In order to help you better. Would you let me know which application/Service of Adobe you are using?

And what are you steps to scan the file and save it. And if you are using any Non-Adobe application to scan the documents are you able to save them perfectly?

Regards,

Ajlan Huda.

Report · Jul 09, 2014

Im not using adobe, I had to chose a forum, but I am not using adobe.

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