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J
Julie Howard
Participant
July 6, 2014
Question

MacBook Pro scans images fine, but only saves as gray page with banding

  • July 6, 2014
  • 1 reply
  • 593 views

I purchased a new MacBook Pro recently. I used my HP Deskjet F4580 to scan with my old MacBook and it worked fine. Now when I scan the image it appears fine on my screen, but when I go to save, there is no trace of the image, just a full gray page with some banding. I tried another printer/scanner: HP Officejet 7310 and I got the same results. I have tried saving as a pdf, jpeg, png. I read other ways to operate the scanner with a Mac, still no success. I would appreciate any help. Thank you.

    This topic has been closed for replies.

    1 reply

    T
    Tariq Dar
    Legend
    July 7, 2014

    Hi Julie,

    In order to help you better. Would you let me know which application/Service of Adobe you are using?

    And what are you steps to scan the file and save it. And if you are using any Non-Adobe application to scan the documents are you able to save them perfectly?

    Regards,

    Ajlan Huda.

    J
    Julie HowardAuthor
    Participant
    July 9, 2014

    Im not using adobe, I had to chose a forum, but I am not using adobe.

     

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