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evam63557484
Participant
October 8, 2018
Question

My adobe keeps crashing the second I try to open it, any ideas what I can do? Uninstall it and reinstall it?

  • October 8, 2018
  • 1 reply
  • 949 views

HI there, I am using Adobe on a Mac and it keeps crashing the moment I am trying to open it, irrespective of what document I am trying to access? I am not sure whether uninstalling and reinstalling it will help?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 9, 2018

    Hey Evam,

    Sorry to hear about the trouble.

    Looking at the information shared above, it seems like you have been experiencing trouble with the latest version of Acrobat DC?

    If this is the case, then you may try the following steps-

    1- Use cleaner tool to uninstall the existing version completely Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and reinstall it Download and install Acrobat DC subscription

    2- If it still doesn't help, then you may enable a root user and check the application in that whether its crashing or not.

    How to enable the root user on your Mac or change your root password - Apple Support

    Try this and see if it helps.

    Regards,

    Akanchha

      E
      evam63557484Author
      Participant
      October 9, 2018

      Thank you, I'll give that a try!

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        October 17, 2018

        Sure! let us know if it still doesn't work or there is any further assistance is required form our side.

        -Akanchha

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