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davidj63513640
Participant
September 23, 2015
Answered

my free trial will not work

  • September 23, 2015
  • 1 reply
  • 3253 views

Hello! I just got my email from Adobe that says I have successfully subscribed and got my free 30 day trial today.  Great! SO I open my pdf, go to right hand side tool bar and click on 'edit pdf' square tab thing. Then it automatically takes me to a webpage saying I need to subscribe and pay for one of the packages! It appears I am logged in fine...my name is up there....but I try to edit etc and no luck. It only asks me to pay to do anything. HELP PLEASE?!?!?!?

This topic has been closed for replies.
Correct answer RahulTyagi_

Hi Makhi,

Seems like you are using Adobe Reader!!
Have you downloaded and installed Acrobat  on your system? If not, Please download it from here : Download Adobe Acrobat products | Standard, Pro | DC, XI, X


Regards,

Rahul

1 reply

Anubha Goel
Anubha Goel
Participating Frequently
September 23, 2015

Hey davidj63513640,

Could you please let me know what exact Adobe product or service you have subscribed for.

Regards,

Anubha

makhic98715586
makhic98715586
Participant
September 23, 2015

Hi Anuba

I was interested at at acrobat reader dc and acrobat creative cloud

T
tlm1512
Participant
December 23, 2015

Hi Makhi,

Seems like you are using Adobe Reader!!
Have you downloaded and installed Acrobat  on your system? If not, Please download it from here : Download Adobe Acrobat products | Standard, Pro | DC, XI, X


Regards,

Rahul


Does this mean that If I decide to opt for the Elements 14 free trial I have to buy Acrobat program to run it as well?

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