Need Payment Receipts!

Question

I have chatted with support 3 times and wasted about an hour simply trying to access a payment receipt. The support has been abysmal and this request should be able to be resolved quickly. I know how to access the invoices in my account, but I need access to RECEIPTS to submit them to the billing team at our company. Receipts show the payment date and the card used. Receipts for my account charges used to be emailed to me monthly, and they stopped - nothing in my spam folders from Adobe either. This is a very simple best practice for any online business to provide payment receipts to customers, and it seems absurd that this request cannot be fulfilled in a timely manner by a company as large as Adobe.

Meenakshi Negi · Answer

Hi RenuePT,

Thank you for reaching out, and sorry about the trouble.

I suggest you contact the billing team, as they have access to the account information.

We do not have access to the backend account settings. There is nothing much that can be done from our end.

You may contact the billing team on the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Let us know if we can be of any help.

Thanks,

Meenakshi

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