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J
Junevy
Participant
October 13, 2013
Question

New password not accepted - why ?

  • October 13, 2013
  • 1 reply
  • 634 views

I had no record of a Useer name or password, then created new password for my email address, that was not accepted - said incorrect.  Could not go any further !

    This topic has been closed for replies.

    1 reply

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    October 14, 2013

    Hi,

    I am sorry for the trouble with your log in.

    Please let me know if you are Acrobat.com user or your subscription name such as ExportPDF or PDF Pack.   If you are a subscriber to those services please check your email address as we cannot find your current email address as a subscriber to those services.

    Please let me know if you still have the same issue.

    Thank you

    Hisami

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