no option to cancel the subscription

[mohd_afiqm50139753]

I've followed the instruction on this site Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services but sadly no option to cancel my export PDF? please anybody help me please.

thank you

[H_Spector · Accepted solution]

Hi,

When you follow the instruction from the above link did you see below screen?

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

[mohd_afiqm50139753]

Thank you for responding.

Yes, I did see the screen you just mentioned, but when I clicked 'Manage Plan', only a blank white page are shown with no option to 'cancel subscription'.

[H_Spector]

Hi mohd afiqm50139753,

Thank you for your reply.

Did you purchase the subscription through Apple iTunes app store or Google Play store?

If not, please contact our customer support to cancel your subscription (https://helpx.adobe.com/contact/support.html#support-anchor)

Thank you.

Hisami

[mohd_afiqm50139753]

I think I purchased it directly on Adobe website.

The 'contact support' link is pretty much useless because it keeps looping to the 'cancel you subscription' page

There's no other way and I'm stuck in this situation, please help.

Thank you

[mohd_afiqm50139753]

Hello, haven't heard for a few days now. Clock is ticking

[ejt24]

Also cannot cancel my month-to-month subscription as there is no option for me to on manage plans page. Cannot get through via phone and chat is always closed.

[ezeekyalt81868065]

I'm having this problem too. Ever find a solution?

[ezeekyalt81868065]

I'm having this problem too. Ever find a solution?