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Correct answer H_Spector

Hi,

When you follow the instruction from the above link did you see below screen?

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

3 replies

ezeekyalt81868065
ezeekyalt81868065
Participant
September 5, 2018

I'm having this problem too. Ever find a solution?

E
ejt24
Participant
April 9, 2018

Also cannot cancel my month-to-month subscription as there is no option for me to on manage plans page. Cannot get through via phone and chat is always closed.

ezeekyalt81868065
ezeekyalt81868065
Participant
September 5, 2018

I'm having this problem too. Ever find a solution?

H
Adobe Employee
H_SpectorCorrect answer
Adobe Employee
August 24, 2017

Hi,

When you follow the instruction from the above link did you see below screen?

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

M
mohd_afiqm50139753Author
Participant
August 25, 2017

Thank you for responding.

Yes, I did see the screen you just mentioned, but when I clicked 'Manage Plan', only a blank white page are shown with no option to 'cancel subscription'.

H
Adobe Employee
H_Spector
Adobe Employee
August 25, 2017

Hi mohd afiqm50139753,

Thank you for your reply.

Did you purchase the subscription through Apple iTunes app store or Google Play store?

If not, please contact our customer support to cancel your subscription (https://helpx.adobe.com/contact/support.html#support-anchor)

Thank you.

Hisami

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