Opening an Adobe Document Cloud file sent through email

[Toby36636458x3yx]

Hi, I have received an Adobe Document Cloud file sent through email. I am using Gmail, and when I clicked into the attached file, this shows up: 'To read the document, please enter with the valid email credentials that this file was sent to.' 

I tried to enter my Gmail address and password, it says 'Invalid credentials'. What should I do to read the file? Thanks!

[kglad]

contact the sender.

[Dean_Utian]

Do you know the sender? If so, I agree with the advice alreday mentioned to contact that person. 
I would take care with entering your details and passowrd if you're taken to a place outside of your email. Make sure you are confident with any site you're in that asks you to enter a username and password.

[MeenakshiNegi]

Hi Toby36636458x3yx,

Thank you for reaching out.

Please share a screenshot of the error message you received. Also, confirm if you know the sender of the document or not. 

If so, check with the document sender. Ask them to resend the document and see if you experience the same behavior. 

Let us know how it goes.

Thanks,

Meenakshi