Option to save files to Adobe Cloud storage not showing on desktop app

[defaulttodxe2k1ue8e]

I have just got a new laptop and downloaded Adobe acrobat reader and PDF from my account , the option to save to the cloud on the tool bar is not available on screen nor can i get any fixes of the tick general box etc as seen on here in previous thread.  It is fine on my old laptop and shows up but not on the new and the save as button is also greyed out on the toolbar.

[Meenakshi Negi]

Hi defaulttodxe2k1ue8e,

Thank you for reaching out.

Try to use the Save as option ad check if you can save it to Adobe Cloud Storage. 

Please share the screenshot of the window and the otions that appear on the tool bar at the top.

Share the Acrobat Reader and OS version number.

Let us know if you need any help.

Thanks,

Meenakshi

[defaulttodxe2k1ue8e]

Hi Thank you, I have no option to save to cloud showing at all and the screenshot attached shows it does not appear where it should be on the top left with print and favourite etc.  Version is: 2023.001.20143 64 bit

[Meenakshi Negi]

Hi defaulttodxe2k1ue8e,

Thank you for the information.

It seems that you have attached a different file. Please share the screenshot.

Also, check the application preferences. Launch Acrobat and go to Edit menu > Preferences> General.

Check if the options "Show online storage when opening files" and "Show online storage when saving files" are enabled.

Thanks,

Meenakshi

[defaulttodxe2k1ue8e]

HI,

I have both of thosee options ticked as read that one on help and it has not chnaged anything and still no cloud option and screenshot is attached for you

[defaulttodxe2k1ue8e]

HI any chance of a reply to the repsonse i gave and new pdf upload as really need this working.

 ASAP

[defaulttodxe2k1ue8e]

Hi to add to the no cloud option there it also wont fill and sign and has no option of that either.  Can you please assist.

[IBGR Pereira]

Bro, having the same issue ... did you manage to solve it?

[Meenakshi Negi]

Hi IBGR Pereira,

Thank you for reaching out.

Please ensure that the application is updated to the latest version. Could you please share the Acrobat version installed on the machine? Share the OS version on the machine.

Thanks,

Meenakshi

[lrichardson965C0C]

I'm having the same issue and no one from there desktop team can help. I have been spending 2 days trying to fix. I need to save my files to the cloud on Adobe pro. OMG!

[Abambo]

You choose save as and the cloud service you want (and have configured).

[lrichardson965C0C]

Hello Abambo, The options to save on other cloud providers are available, but the option for Abode is there but not working correctly. I have contacted Adobe several times, and they have not figured out what the issues are. Thanks for trying to assist. 

[Abambo]

Your screenshots do not show the dialogue I have:

[David30933513gojg]

Me too have this problem..

[Marsha-Ann35214171z13w]

I'm also having this issue with an updated acrobat pro app. There is no option for cloud storage available. I can access it online which indicates it's part of the account but I keep seeing an option available for  a free 7-day trial... for something that I should already have access to. 

[Ashley_Gibbs_21]

Any resolution to this issue? 

My circumstances:

- the latest version of Adobe Reader 

- preferences set to allow online storage

- does not display Other storage locations or the ability to add other storage locations

- windows 11

- edge browser (latest version) 

Help!

Thanks

[geoff_3370]

I am in the same boat here - my users on the floor need to be able to upload these files. We even bought Adobe Pro they are still having the same issues. 

[IBGR Pereira]

I am sure the following answer won't help very much; I had to uninstall everything and reinstalled it again and it finally worked; please don't do that until you have run out of options