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bobbyw77785675
Participant
June 13, 2018
Answered

Pdf: package is not working ...

  • June 13, 2018
  • 1 reply
  • 516 views

Hi,

Our package is not working even though we have paid for one year in february 2018.

Kind regards,
REMOVED

Bobby Weijmar

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    This topic has been closed for replies.
    Correct answer AnandSri

    hello Bobbyw,

    Sorry for the trouble you had to access the paid services of Adobe PDFPack. Try accessing the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari as the record shows that the current Adobe ID(email) is associated with an active subscription to Adobe PDFPack.

    If you are using the freeware Adobe Reader and facing issues, sign out and sign back in using your Adobe ID and password in Adobe Reader, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the PDF files.

    For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    June 15, 2018

    hello Bobbyw,

    Sorry for the trouble you had to access the paid services of Adobe PDFPack. Try accessing the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari as the record shows that the current Adobe ID(email) is associated with an active subscription to Adobe PDFPack.

    If you are using the freeware Adobe Reader and facing issues, sign out and sign back in using your Adobe ID and password in Adobe Reader, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the PDF files.

    For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

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