PDF/s is not a supported file type or because the file has been damaged, it was sent as an email attachment and wasnt correctly decoded, how do i fix this?

Report · Sep 25, 2014

The PDF's were saved using acrobat 9 pro. they were sent through e-mail as attachments, and they are stored in a network shared folder. our users cannot access the PDF's and i would like to know if this is a simple fix?

Report · Oct 30, 2014

Hi TRAVIS1SWO,

You may try first download PDF to the local computer and then try to open.

Also, may i know using which application, you are trying to open the document. Is it Reader /Acrobat and what is current version installed. If you have Reader XI.

The moment you open the PDF document Reader/Acrobat check for damage and tries to fix to some extent. And if the files is corrupted enough, then it through the same message.

Share a file with me, using private message option:: How Do I Send Private Message. if that is all right with you i would like to have a look

Regards,

Ajlan Huda.