Problem converting .docx file to PDF online on adobe.com

[katie_5128]

I am unable to convert all .docx files to PDF on adobe.com - some files fail with the error below- all files, ones that convert and those that don't convert can be opened in Word 2016 - no files contain external links beyond email addressses and websites - any help appreciated

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

You may try the following steps and let us know how it goes: 

• Clear the browser cache and try again.
• If you're using ExportPDF via the Reader desktop app, sign out and then sign back in.
• Try converting a different file--if it converts without error, that would point to a problem with the file that causes the error.
• Try converting the file with a different web browser.

You can also see this document for more details: https://adobe.ly/41k0eI3

I hope this helps.

Thanks,

Anand Sri.