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Question

Problem with Adobe Chrome extension

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Today I noticed that the pdfs don't work when they try to turn on through the chrome extension. When I turn on a file, I can see it for a while, doom the Adobe overlay starts to load everything from the screen disappears. When I went into the explore option I noticed that one error appears all over (image 3).
The version of the plug-in is 25.7.1.0
I checked on several computers, private and work, and the same problem occurs on each one

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V

v-2debeh

Participating Frequently

Hi Team,

The Adobe extension was updated to version 25.8.2 yesterday, and since then, I’ve been unable to open files in both Edge and Chrome. I’ve checked with friends and others, and they’re all experiencing the same issue. It appears to be a bug in this update, similar to what happened with the July release.

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AnandSri

Legend

Hello @v-2debeh

I hope you are doing well, and thanks for highlighting this.

We will check this internally and share an update soon. Could you please share more details about the issue? Do you get an error message when you try to open the PDFs in Edge or Chrome? Can you screen record the workflow once and share it with us? Is it happening with all the PDFs, or is it specific to a specific set of PDFs?

Thanks,

Anand Sri.

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V

v-2debeh

Participating Frequently

Hi Anand,

Greetings! Thank you for the quick response. Before this update we were able to open the pdf files in Edge browser (online Files) just to be clear downloaded files are stil opening in Edge since we have made Edge as pdf reader.

When we click on link which has adobe file Edge tries to open but blank screen similar to Adobe 2.png in this forum mentione by Małgorzata34475601qjgq.

Unfortunately I cannot attach the link but if you could pick any link where it opens the pdf file should replicate the issue. I am on latest version of Edge and Chrome. Thank you.

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Souvik Sadhu

Legend

Hi @Małgorzata34475601qjgq,

A quick update: the issue was identified by the development team, and a fix has already been deployed.

Would you mind trying again and letting us know if the issue is fixed for you?

Look forward to hearing from you.

Regards,
Souvik.

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B

BPAi

Participant

I am having the same issues. I bought a new Microsoft Laptop running snapdragon and the issues occur on the new PC and not the old.

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Souvik Sadhu

Legend

Hi @BPAi,

Hope you are doing well. Sorry for your experience with using the Acrobat Extension.

Have you checked if you are updated on the latest version of Google Chrome? Also, please share screenshot of what you see when trying to view a PDF file.

This will help us understand what the issue is, for better understanding and further investigation.

Also, is it with a particular file or any file you try to view?

Look forward to hearing from you.

Regards,
Souvik.

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Souvik Sadhu

Legend

Hi @Małgorzata34475601qjgq,

Hope you are doing well. Sorry for your experience with viewing PDF files when using the Chrome Extension.

Since you have shared most of the details, I have forwarded this to the development team for further investigation.

Please allow me some time to get this checked, and get back to you.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.

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