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Ian-OD
Ian-OD
Participant
December 1, 2014
Question

Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"

  • December 1, 2014
  • 3 replies
  • 1043 views

Using the Firefox browser on my Mac, I successfully purchased two subscriptions to Acrobat Standard to be used on my two Macbooks from the UK store at Adobe.com.

When trying to downloading the software I get the message "Not Available on Mac" --- WHAT ????

My questions:

1)  Why isn't this available on Mac? Can I swap it for an older version, or upgrade?

I've used Acrobat on Mac for years, not sure what this is all about

2) there was no warning pre-purchase that this was for windows users only -- and also the website could have checked "hey, seems you're on a Mac buying a Windows product, are you sure?".

Could you please help solve this?

Thanks,

Ian

    This topic has been closed for replies.

    3 replies

    Ian-OD
    Ian-ODAuthor
    Participant
    December 2, 2014

    Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

    There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

    It would be really great to actually have someone handling a ticket instead of posting on a forum?

    T
    Test Screen Name
    Legend
    December 2, 2014

    Acrobat Standard has not been available for Mac for perhaps a decade and does not run on any recent version of Mac OS. The chances are you have been using Acrobat Pro on the Mac, or a very old Mac system.

    There is no automatic swap system. You can cancel/refund, or contact Adobe to change your subscription.

    Pretty poor if the web site doesn't warn.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 2, 2014

    Moving this discussion to the Adobe Acrobat.com Services forum.

    Ian-OD
    Ian-ODAuthor
    Participant
    December 2, 2014

    Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

    There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

    It would be really great to actually have someone handling a ticket instead of posting on a forum?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 2, 2014

    Ian-OD you are welcome to contact our support team directly at Contact Customer Care.  If you are not seeing the option to contact our support team then try a different web browser.

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