Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"

[Ian-OD]

Using the Firefox browser on my Mac, I successfully purchased two subscriptions to Acrobat Standard to be used on my two Macbooks from the UK store at Adobe.com.

When trying to downloading the software I get the message "Not Available on Mac" --- WHAT ????

My questions:

1)  Why isn't this available on Mac? Can I swap it for an older version, or upgrade?

I've used Acrobat on Mac for years, not sure what this is all about

2) there was no warning pre-purchase that this was for windows users only -- and also the website could have checked "hey, seems you're on a Mac buying a Windows product, are you sure?".

Could you please help solve this?

Thanks,

Ian

[Jeffrey_A_Wright]

Moving this discussion to the Adobe Acrobat.com Services forum.

[Ian-OD]

Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

It would be really great to actually have someone handling a ticket instead of posting on a forum?

[Jeffrey_A_Wright]

Ian-OD you are welcome to contact our support team directly at Contact Customer Care.  If you are not seeing the option to contact our support team then try a different web browser.

[Test Screen Name]

As I said, you'd have to contact Adobe. You cannot do this by clicking on any standard purchase. If you want to contact Adobe, don't post in the forum! Use Chat.

[Ian-OD]

Hey, sorry about this.

Thank you both for the help.

Contacting Adobe is exactly what I'd like to do!

The only option I get for "contact Adobe" is the forum.

I now see Jeff's comment about using a different browser -- will try that.

Thanks

[Test Screen Name]

Acrobat Standard has not been available for Mac for perhaps a decade and does not run on any recent version of Mac OS. The chances are you have been using Acrobat Pro on the Mac, or a very old Mac system.

There is no automatic swap system. You can cancel/refund, or contact Adobe to change your subscription.

Pretty poor if the web site doesn't warn.

[Ian-OD]

Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

It would be really great to actually have someone handling a ticket instead of posting on a forum?