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Ian-OD
Ian-OD
Participant
December 1, 2014
Question

Purchased the Acrobat Standard subscription but after payment I get the message "not available for Mac, please use Windows computer"

  • December 1, 2014
  • 3 replies
  • 1043 views

Using the Firefox browser on my Mac, I successfully purchased two subscriptions to Acrobat Standard to be used on my two Macbooks from the UK store at Adobe.com.

When trying to downloading the software I get the message "Not Available on Mac" --- WHAT ????

My questions:

1)  Why isn't this available on Mac? Can I swap it for an older version, or upgrade?

I've used Acrobat on Mac for years, not sure what this is all about

2) there was no warning pre-purchase that this was for windows users only -- and also the website could have checked "hey, seems you're on a Mac buying a Windows product, are you sure?".

Could you please help solve this?

Thanks,

Ian

    This topic has been closed for replies.

    3 replies

    Ian-OD
    Ian-ODAuthor
    Participant
    December 2, 2014

    Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

    There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

    It would be really great to actually have someone handling a ticket instead of posting on a forum?

    T
    Test Screen Name
    Legend
    December 2, 2014

    Acrobat Standard has not been available for Mac for perhaps a decade and does not run on any recent version of Mac OS. The chances are you have been using Acrobat Pro on the Mac, or a very old Mac system.

    There is no automatic swap system. You can cancel/refund, or contact Adobe to change your subscription.

    Pretty poor if the web site doesn't warn.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 2, 2014

    Moving this discussion to the Adobe Acrobat.com Services forum.

    Ian-OD
    Ian-ODAuthor
    Participant
    December 2, 2014

    Adobe:  if that is the case, how can I upgrade my purchase from Standard to Pro?

    There is no "upgrade" option in the user interface and if I cancel my subscription I'm not sure if I will be billed for the whole year.

    It would be really great to actually have someone handling a ticket instead of posting on a forum?

    Ian-OD
    Ian-ODAuthor
    Participant
    December 2, 2014

    As I said, you'd have to contact Adobe. You cannot do this by clicking on any standard purchase. If you want to contact Adobe, don't post in the forum! Use Chat.


    Hey, sorry about this.

    Thank you both for the help.

    Contacting Adobe is exactly what I'd like to do!

    The only option I get for "contact Adobe" is the forum.

    I now see Jeff's comment about using a different browser -- will try that.

    Thanks

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