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michaelk5267791
Participant
March 29, 2018
Answered

"No Internet connection" error

  • March 29, 2018
  • 2 replies
  • 13736 views

When trying to convert a PDF, I get a message stating "no Internet connection" when I have full and strong internet connectivity

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Michaelk,

    We apologize for the inconvenience caused, as per the description above, you are getting "No internet connection error" while converting a PDF, is that correct?

    The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

    You can also refer and try the suggestions from the following KB article for "No internet connectivity issue" Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

    You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    2 replies

    A
    Anonymous
    November 5, 2019

    We often face "No internet connection" error which is a very common error. A facebook friend of mine suggested me a very simple way out. Here it is. Firstly we have to reboot our PC's , modem router, now the next step is to run the windows network troubleshooter. After checking IP settings and trying a few command prompt commands, We will update our wireless drivers and reset the network.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      November 13, 2019

      Hey Jhon, 

       

      Hope you are doing good. That's a very well thought of sharing your findings and helping others. 

      We appreciate you took out time for that. Your troubleshooting steps performed may would help others who get to experience the same issue often. 

       

      Thanks,

      Akanchha 

      D
      defaultkhvjljci65uv
      Participant
      June 7, 2021

      So you suggest that to fix an app that should not give two craps about internet is to sutdonw hundres of users while I re-boot out entire network infrastrructure because Adobes coders are crap?

       

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      March 29, 2018

      Hello Michaelk,

      We apologize for the inconvenience caused, as per the description above, you are getting "No internet connection error" while converting a PDF, is that correct?

      The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

      If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

      You can also refer and try the suggestions from the following KB article for "No internet connectivity issue" Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

      You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

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