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tima27990664
Participant
July 9, 2018
Answered

Re: Convert PDF to Excel

  • July 9, 2018
  • 2 replies
  • 1011 views

Hi

I am new to this forum and cant even find where to submit a question; I have decided to submit a query on an existing trail.

I have just paid an annual fee so that I can convert a pdf to an excel file and when I run through the process it says there is no file there.

Any ideas and where do I send the file for the experts to see what is happening

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Tima,

    We're sorry for the trouble you had, as per the description above, you are not able to convert a PDF file to Excel, Is that correct?

    I have checked the records with your current Adobe ID and found that you are subscribed to Adobe ExportPDF subscription. Try exporting the PDF file to Excel through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If you are using the freeware Adobe Reader and facing an issue , please sign out and sign back in Adobe Reader and reboot the machine and check for any pending updates of Adobe Reader from help>check for updates and install any pending updates.

    Are you not able to export any PDF file or is it specific to one PDF? Is it possible to share a screenshot of the error you get? To share a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Is it a Mac or Windows machine? Is Adobe Reader is installed on the machine and what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    [Edited response]

    [Moving from Acrobat Reader  to Document Cloud PDF services ]

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    July 9, 2018

    Hello Tima,

    We're sorry for the trouble you had, as per the description above, you are not able to convert a PDF file to Excel, Is that correct?

    I have checked the records with your current Adobe ID and found that you are subscribed to Adobe ExportPDF subscription. Try exporting the PDF file to Excel through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If you are using the freeware Adobe Reader and facing an issue , please sign out and sign back in Adobe Reader and reboot the machine and check for any pending updates of Adobe Reader from help>check for updates and install any pending updates.

    Are you not able to export any PDF file or is it specific to one PDF? Is it possible to share a screenshot of the error you get? To share a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Is it a Mac or Windows machine? Is Adobe Reader is installed on the machine and what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    [Edited response]

    [Moving from Acrobat Reader  to Document Cloud PDF services ]

    T
    tima27990664Author
    Participant
    July 9, 2018

    Think that’s done the trick cheers

    Tim Ashburner

    Consultant Tree Surveyor / Inspector

    N&J Tree Services Ltd

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      July 9, 2018

      Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

      Regards,

      Anand Sri.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        July 9, 2018

        Here is the list of all Adobe forums... https://forums.adobe.com/welcome

        You need one of the Acrobat forums

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