Refund

[seanp15171221]

My child mistakenly purchased this subscription yesterday evening. Please advise how to obtain a refund asap.

Thanks

[MobileDeveloperCK]

Hi,

Did you purchase Adobe Document Cloud online subscription service (e.g. Adobe PDF Pack, Adobe Export PDF) via Acrobat Reader?

Would you take a look at the following pages to get a refund?

Cancel your membership or subscription | Acrobat, Document Cloud PDF services

Contact Customer Care

This is a user forum.  We are not able to process any requests for subscription cancelation or renewal.  Sorry for the inconvenience.

[seanp15171221]

It looks like it was the adobe pdf pack. I didnt see a refund option on the

link you provided. It was a $9.99 charge

[MobileDeveloperCK]

Hi,

Adobe PDF Pack is part of the Adobe Document Cloud services.

Please tap/click the following link to contact Adobe Customer Care.

Contact Customer Care

Here's the screenshot of the page above.

[seanp15171221]

I did & they advised me to contact you guys...are you not the same company??

[MobileDeveloperCK]

I am so sorry for your trouble.

But this is an Adobe user forum, not Customer Support. We (moderators and fellow users participating in this Reader/Acrobat mobile forum) are not able to process any requests that are related to subscriptions.

I will move this discussion to the Document Cloud PDF services forum.  The Adobe staff who monitors the user forum may be able to assist you with a refund sooner than Customer Care.